No Products in the Cart
We accept returns on defective and non-defective products. The window and conditions differ between gear and hard parts, because one is printed in two days and the other is made to order.
30 days from the date you receive the item, for both gear and hard parts. Not 30 days from the order date.
Free returns on unworn, unwashed items in original condition. Wrong size, wrong color, changed your mind: send it back. We pay return shipping and send a prepaid label.
Unused parts in original packaging, with all hardware and documentation. Parts that have been fitted, drilled, modified, powder coated or otherwise altered cannot be returned.
Return shipping on a change-of-mind return is the customer's responsibility. We pay it if the part is faulty, damaged in transit, or not what you ordered.
None.
We accept exchanges on gear for a different size or color, subject to availability. Hard parts are exchanged only where we sent the wrong item or the part is faulty.
We accept returns from every country we ship to, on the same 30 day terms. Return shipping from outside the United States is the customer's responsibility unless the item is faulty, damaged or incorrect.
Import VAT and duty you paid on delivery are not refunded by us. Your own customs authority handles that, and most countries have a reclaim process for returned goods. Mark the parcel clearly as a returned item so it is not charged import tax on the way back into the United States.
Refunds go to the original payment method. We process within 5 business days of the return arriving, and your bank typically takes a further 3 to 5 business days to post it.
Original outbound shipping is not refunded on a change-of-mind return. It is refunded in full if the item was faulty, damaged or incorrect.
Tell us first, before sending anything back. Photograph the box and the part as they arrived and email us within 7 days of delivery. Freight damage claims need those photographs and are much harder to win once the packaging is gone.
If we sent the wrong item, we pay to get it back and to send the right one.
We can cancel before production starts. Once a part is cut, bent or laid up, it becomes a return.
Defects that appear after use are handled under the warranty. Shipping times and rates are in our shipping policy.
We send the return address with your authorization. Do not send anything back before contacting us, because returns that arrive without an authorization can be delayed or refused.
Cannonball Moto LLC, returns department
229 Airport Rd, Suite 7, PMB 241
Arden, NC 28704, United States
